Return And Refund Policy

Novarixhealthcare.com Return & Refund Policy.

Novarixhealthcare.com RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

The team at Novarixhealthcare.com makes it easier to process the necessary medications in accordance with orders and prescriptions and works diligently to ensure that products and medications are delivered to customers in good condition and without damage. Customers are strongly advised to inspect items at the time of delivery.

Table of Contents

1. 1.DEFINITION
2. 2.RETURN PROCESS
3. 3,REFUND PROCESS
4. 4.ONLINE CONSULTATION
5. 5.SHIPPING CHARGES

DEFINITION

“Return” refers to the act of returning an item ordered through the novarixhealthcare.com platform. The following circumstances may lead to a return:

1. Product(s) delivered do not match your order
2. Product(s) delivered are past expiry or near expiry (medicines with an expiry date of less than 03 months are considered near expiry)
3. Product(s) delivered were damaged in transit (do not accept products with a tampered seal)

Please note that you should not accept the delivery of any merchandise that is damaged. You can return the item for a refund if you find out it is damaged after opening the package. Please be aware that we are unable to guarantee a replacement for every product because this will rely on the specific product’s availability; in these situations, we will provide a refund.

If there is an issue with the order in the aforementioned improbable circumstances, we would be pleased to help and address your complaint. You have seven (07) days after the product’s delivery to submit a return request to our customer service. If the customer contacts Novarixhealthcare.com, they have the ability to revoke the return request.

Novarixhealthcare.comwill confirm the legitimacy and nature of your return/refund request after receiving it. Novarixhealthcare.comwill start the Return and Refund procedure if it determines that the request is sincere. Only after receiving confirmation regarding the product’s contents related to the refund will Novarixhealthcare.com proceed with processing the reimbursement.

Novarixhealthcare.comretains the right to take appropriate legal action against you in the event of baseless and unfounded complaints about the caliber and content of the items, and you will be held entirely responsible for any expenses incurred by Novarixhealthcare.comin this respect.

Return Conditions 

Returns are subject to the following conditions:

1. Incorrect ordering of products does not qualify for return
2. The batch number of the returned product must match the invoice
3. Returns due to change in prescription are not accepted
4. Products must be returned in original manufacturer packaging with original labels, barcodes, price tags, and invoice
5. Partially consumed strips or products are not eligible; only fully unopened products can be returned

RETURN PROCESS 

For return intimation, please visit:

www.Novarixhealthcare.com/ contact us.

The Novarixhealthcare.com customer care team will verify the claim within 72 (seventy-two) business hours of receiving the complaint.

Once verified as genuine and reasonable, Novarixhealthcare.com will initiate reverse pickup of the product(s), where applicable.

Customers must pack the product(s) in the original manufacturer’s packaging.

Refunds will be completed within 30 (thirty) days from the date of reverse pickup (if required).

REFUND PROCESS

If the claim is determined to be legitimate under the stated conditions, a refund will be issued. The refund process will take a minimum of 7 working days from the date of request.

ONLINE CONSULTATION 

Customers using online consultation services are eligible for a refund only if their consultation question is not answered within the specified time.

A refund request must be submitted to Novarixhealthcare.com customer service within 72 (seventy-two) hours of submitting the question or receiving a response. The request will be verified by the customer service team.

Upon approval, the refund will be credited to the customer’s bank account within 30 (thirty) days of submission of the request.

SHIPPING CHARGES 

Novarixhealthcare.com offers free shipping on all online purchases.

For further refund-related queries, please write to:info@novarixhealthcare.com

CANCELLATION POLICY 

Customer Cancellation

Orders cannot be canceled once merchandise has been dispatched by Novarixhealthcare.com.

Novarixhealthcare.com Cancellation

Certain orders may need to be canceled because Novarixhealthcare.com partners are unable to accept and service them. Your order may be canceled in a number of circumstances, such as when the product or quantities you bought are unavailable, or when our partners provide inaccurate pricing information.

Additionally, Novarixhealthcare.com retains the right to cancel any orders that meet specific criteria and are classified as “Bulk Orders.” An order may be categorized as a “bulk order” if it satisfies the following requirements, which are not all-inclusive:

1. 1.Ordered goods are intended for commercial resale rather than personal consumption.
2. 2.The identical product was ordered more than once at the same address
3. 3.The same product was ordered in bulk.
4. 4.The address provided in the order details is invalid.
5. 5.Any malpractice in placing the order.

If an order is canceled in compliance with this policy, there will be no cancellation fees.*