NOVARIX HEALTH CARE

Corporate Office

Novarix Laboratories
Sri lakshmi Venkateshwara nilayam
8th cross street -Munnekollal
Bengaluru- 560037.

Regional Office

Novarix Laboratories
Plot No 82-1Thirunagar
Tamilnadu-624601.

Phone Number

+91 96555 71715
+91 97109 65593

Email Address

infot@Novarixhealthcare.com
Novarixhealthcare@gmail.com

Privacy Policy

Novarix Healthcare

Novarix Healthcare (“Novarix”, “we”, “our”, or “us”) values the trust you place in us and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or use the website www.novarixhealthcare.com and related services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect personal information to provide and continually improve our products and Services.

1.1 Information You Provide to Us

We receive and store information you voluntarily provide, including but not limited to:

  • Name, address, phone number, and email address.
  • Payment and billing information.
  • Age and location details.
  • Account profile information.
  • Reviews, feedback, communications, and customer support interactions.
  • Identity, prescription, and compliance-related documents (where legally required).

You may choose not to provide certain information; however, this may limit your ability to access some Services.

1.2 Automatic Information

We automatically collect certain information when you interact with our Services, including:

  • IP address and device identifiers.
  • Browser type, version, operating system, and time zone.
  • Login data, usage patterns, and interaction metrics.
  • Clickstream data and browsing behavior.
  • Customer service call records (where applicable).

Like many websites, we use cookies and similar technologies to collect this information.

1.3 Information from Other Sources

We may receive information about you from third parties, such as:

  • Delivery and address updates from logistics partners.
  • Co-branded or marketing partners.
  • Search and advertising partners.
  • Credit bureaus and fraud-prevention agencies (where legally permitted).

2. PURPOSES OF USING YOUR INFORMATION

We use your personal information to:

  • Process orders and deliveries:Fulfill purchases, process payments, and communicate about orders and Services.
  • Provide and improve Services:Analyze performance, troubleshoot issues, and enhance functionality.
  • Communicate with you: Respond to queries, provide updates, and share service-related information.
  • Comply with legal obligations: Meet regulatory, statutory, and compliance requirements.
  • Advertising and marketing: Display relevant offers and promotions (without personally identifiable profiling).
  • Fraud prevention and security: Detect and prevent fraud, abuse, and unauthorized access.

3. COOKIES AND OTHER IDENTIFIERS

We use cookies and similar technologies to:

  • Recognize your browser or device.
  • Maintain your session and preferences.
  • Improve website performance and user experience.

You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain features of the Services.

4. SHARING OF PERSONAL INFORMATION

We do not sell your personal information. We share personal information only in the following circumstances:

4.1 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred, subject to this Privacy Policy unless otherwise consented.

4.2 Legal and Safety Obligations

We may disclose personal information when required to:

  • Comply with applicable laws or legal processes.
  • Enforce our Terms and Conditions.
  • Protect the rights, safety, and property of Novarix Healthcare, our users, or others.

You will be notified where legally required if your information is shared with third parties outside these circumstances.

5. DATA SECURITY

We take reasonable measures to protect your personal information, including:

  • Secure system design with privacy safeguards
  • Encryption of data during transmission
  • Compliance with PCI DSS standards for payment data
  • Physical, electronic, and procedural security controls

You are responsible for maintaining the confidentiality of your login credentials. While we strive to protect your information, no system can guarantee absolute security.

6. INFORMATION YOU CAN ACCESS

Through your account on novarixhealthcare.com, you can access:

  • Account and profile details
  • Address book information
  • Order and transaction history
  • Payment preferences
  • Communication and notification settings

7. YOUR CHOICES AND RIGHTS

You have the following choices regarding your information:

  • Opt not to provide certain information (subject to service limitations)
  • Update or correct your account information
  • Manage communication preferences
  • Control cookies via browser settings
  • Request access, correction, or deletion of personal information, where required by law

Requests will be handled in accordance with applicable data protection laws.

8. CHILDREN’S PRIVACY

Novarix Healthcare does not knowingly collect personal information from children under 13 years of age without parental consent. Users under 18 may use the Services only with the involvement of a parent or legal guardian.

9. CONDITIONS OF USE AND POLICY UPDATES

By using our Services, you agree that any dispute related to privacy is subject to this Privacy Policy and our Terms and Conditions. Our business practices may change, and this Privacy Policy may be updated from time to time. Any changes will be posted on the Platform and will not reduce protection of previously collected personal data without consent.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email:info@novarixhealthcare.com