Shipping Policy
Learn about our shipping procedures, delivery rates, timelines, and product availability guidelines.
What are the delivery charges?
Please check your order summary to understand the delivery charges applicable to individual products.
Delivery timelines shown on the product page already factor in non-working days of courier partners. In case a courier partner has a holiday between the order date and delivery date, an additional day may be added to the estimated delivery time. Some courier partners do not operate on Sundays or public holidays.
What is the estimated delivery time?
We generally ship items within the timeframe specified on the product page. Business days exclude Sundays and public holidays.
- Product availability
- Shipping destination
- Courier partner serviceability
Are there any hidden costs (sales tax, octroi, etc.)?
There are no hidden charges on novarixhealthcare.com. All prices displayed on the product page are final and inclusive of applicable taxes.
Delivery charges, if applicable, are clearly shown at checkout and are not hidden costs.
Why does the estimated delivery time vary?
Delivery timelines may vary due to several factors, and customers are advised to enter their pincode on the product page to view accurate delivery estimates.
- Product availability
- Geographic location
- Shipping destination pincode
- Courier partner delivery capacity in your area
Why can’t products be shipped to my area?
Please enter your pincode on the product page or during checkout to verify delivery availability.
- Legal or regulatory restrictions on certain products
- Availability of reliable courier partners in your location
Why is Cash on Delivery (COD) not available?
Currently, novarixhealthcare.com does not offer Cash on Delivery (COD) for any orders. All transactions must be paid for online during checkout.
How do I arrange a return pickup?
To initiate a return, please Contact Us through our website. Once the request is submitted:
- Our team will contact you and explain the return process
- Wherever possible, reverse pickup will be arranged
- If pickup cannot be facilitated, alternate instructions will be provided
Order marked delivered but not received
If you receive a delivery confirmation SMS/email but have not received the product, please report the issue within 7 days from the delivery confirmation date so we can investigate.
Product Availability Status
Items marked “In Stock” show delivery timelines based on your pincode. Typical delivery ranges:
- 2–3 business days
- 4–5 business days
- 4–6 business days
In remote areas, orders may be shipped via Indian Postal Service, which can take 1–2 weeks.
- The product is currently unavailable.
- Use the “Notify Me” option to receive availability updates.
- Booking orders may be accepted for popular products, subject to timelines.
- Product is currently not available for purchase.
- Availability may resume soon.
- Use “Notify Me” for updates.
International Delivery
At present, novarixhealthcare.com does not offer international delivery.
Orders can be placed from outside India using eligible credit/debit cards; however, the delivery address must be within India.