Privacy Policy
Understand how we collect, process, share, and protect your personal information at Novarix Laboratories.
Novarix Laboratories ("Novarix", "we", "our", or "us") values the trust you place in us and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or use the website www.novarixhealthcare.com and related services (collectively, the "Services").
By accessing or using our Services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information to provide and continually improve our products and Services.
1.1 Information You Provide to Us
We receive and store information you voluntarily provide, including but not limited to:
- Name, address, phone number, and email address.
- Payment and billing information.
- Age and location details.
- Account profile information.
- Reviews, feedback, communications, and customer support interactions.
- Identity, prescription, and compliance-related documents (where legally required).
1.2 Automatic Information
We automatically collect certain information when you interact with our Services, including:
- IP address and device identifiers.
- Browser type, version, operating system, and time zone.
- Login data, usage patterns, and interaction metrics.
- Clickstream data and browsing behavior.
- Customer service call records (where applicable).
1.3 Information from Other Sources
We may receive information about you from third parties, such as:
- Delivery and address updates from logistics partners.
- Co-branded or marketing partners.
- Search and advertising partners.
- Credit bureaus and fraud-prevention agencies (where legally permitted).
2. Purposes of Using Your Information
- Process orders & deliveries: Fulfill purchases, process payments, and communicate about orders and Services.
- Provide and improve Services: Analyze performance, troubleshoot issues, and enhance functionality.
- Communicate with you: Respond to queries, provide updates, and share service-related information.
- Comply with legal obligations: Meet regulatory, statutory, and compliance requirements.
- Advertising and marketing: Display relevant offers and promotions (without personally identifiable profiling).
- Fraud prevention & security: Detect and prevent fraud, abuse, and unauthorized access.
3. Cookies and Other Identifiers
We use cookies and similar technologies to recognize your browser or device, maintain your session and preferences, and improve website performance and user experience.
You can manage or disable cookies through your browser settings; however, disabling cookies may affect certain features of the Services.
4. Sharing of Personal Information
We do not sell your personal information. We share personal information only in the following circumstances:
4.1 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred, subject to this Privacy Policy unless otherwise consented.
4.2 Legal and Safety Obligations
We may disclose personal information when required to comply with laws, enforce our Terms and Conditions, or protect the rights, safety, and property of Novarix Laboratories, our users, or others.
5. Data Security
We take reasonable measures to protect your personal information, including secure system design with privacy safeguards, encryption of data during transmission, compliance with PCI DSS standards for payment data, and physical, electronic, and procedural security controls.
* You are responsible for maintaining the confidentiality of your login credentials. While we strive to protect your information, no system can guarantee absolute security.
6. Information You Can Access
Through your account on novarixhealthcare.com, you can access:
- Account and profile details
- Address book information
- Order and transaction history
- Payment preferences
- Communication and notification settings
7. Your Choices and Rights
You have the following choices regarding your information:
- Opt not to provide certain information (subject to service limitations).
- Update or correct your account information.
- Manage communication preferences.
- Control cookies via browser settings.
- Request access, correction, or deletion of personal information, where required by law.
8. Children's Privacy
Novarix Laboratories does not knowingly collect personal information from children under 13 years of age without parental consent. Users under 18 may use the Services only with the involvement of a parent or legal guardian.
9. Conditions of Use & Policy Updates
By using our Services, you agree that any dispute related to privacy is subject to this Privacy Policy and our Terms and Conditions. Our business practices may change, and this Privacy Policy may be updated from time to time. Any changes will be posted on the Platform and will not reduce protection of previously collected personal data without consent.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: